000 00341nam a2200133Ia 4500
008 150331s2013 xx 000 0 und d
020 _a9788120346956
100 _aRai, Alok kumar
245 _aCustmer Relationship Management ( C and C)
250 _a2nd
260 _aDelhi
_bPHI pvt. Ltd. Delhi
_c2013
300 _a501
942 _2ddc
_cBK
_04
999 _c514
_d514