| 000 | 00416nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150331s2014 xx 000 0 und d | ||
| 020 | _a9781259026812 | ||
| 100 | _aZeithaml,V.A. | ||
| 245 | _aServices Marketing (Integrating Customer Focus Across the firm) | ||
| 250 | _a6ed | ||
| 260 |
_aNew Delhi _bMcGraw Hill Education India Pvt.Ltd. _c2014 |
||
| 300 | _a710 | ||
| 700 | _aBitner,M.J.& Other | ||
| 942 |
_2ddc _cBK _02 |
||
| 999 |
_c176 _d176 |
||