000			00304nam a2200133Ia 4500
008			150331s2013 xx 000 0 und d
020			_a9788131732250
100			_aRao,K.R.M.
245			_aServices Marketing
250			_a2ed
260			_aNew Delhi _bPearson _c2013
300			_a546
942			_2ddc _cBK _02
999			_c171 _d171