000 00316nam a2200133Ia 4500
008 150331s2004 xx 000 0 und d
020 _a9780195667585
100 _aApte,G.
245 _aService Marketing
250 _a1st
260 _aNew Delhi
_bOxford University Press
_c2004
300 _a440
942 _2ddc
_cBK
_05
999 _c156
_d156