000 00323nam a2200133Ia 4500
008 150331s2012 xx 000 0 und d
020 _a9788178293349
100 _aGilmore,A.
245 _aServices Marketing and Management
250 _a9th
260 _aNew Delhi
_bResponse Books
_c2012
300 _a215
942 _2ddc
_cBK
999 _c155
_d155